SERVICES

A complete operating layer for your data center.

Maintenance to keep equipment alive. Resourcing to absorb load spikes. Commissioning to validate every joule, breaker, and BTU before go-live.

SPECIALIST · ALSO OFFERED

Specialist services we also run

Adjacent capabilities most teams ask for once a contract is in place — sold standalone or bundled into a maintenance or deployment scope.

CMMS

CMMS data collection & integration

Asset registers, work-order history, PM schedules and meter readings captured at source and pushed into your CMMS (Maximo, IBM, IFS, Planon, MainBoss, Limble). Clean data in, predictive maintenance out.

ASSETS

Asset tagging & registry

Barcode / RFID asset tagging across racks, PDUs, UPS modules, switchgear and HVAC. Reconciled to a single source of truth with QR-linked nameplate photos.

DOCS

As-built documentation & SOPs

Red-line drawings, single-line diagrams, MOPs, EOPs and SOPs maintained as live documents — so the next engineer on site doesn't start from zero.

BMS / EPMS

BMS & EPMS data integration

Point mapping, alarm tuning and trend extraction from BMS and EPMS systems. We connect the dots between sensors, work orders and the people on call.

AUDIT

Site audits & condition surveys

Independent walk-downs of electrical, mechanical and BMS systems with a written risk register, photos and remediation backlog ranked by priority.

TRAINING

Operator training & knowledge transfer

On-site training for facility ops teams: emergency procedures, switching, log-keeping, vendor escalation. Delivered in EN or NL.

SLA · OPS

Operational definitions

P1 / P2 CLOCK

24 / 7 / 365 — never stops. A P1 at 02:00 Sunday triggers the 2-hour window immediately.

P3 CLOCK

Business hours only — Monday to Friday, 08:00 to 17:00.

RESPONSE (ACK)

P1 → 15 min phone + dispatch. P2 → 30 min ticket + dispatch. P3 → 4 hour acknowledgement.

RESOLUTION

Site is considered resolved when stabilized — including failover to a backup or temporary rental unit while a permanent part is sourced.