Send us your maintenance SLA. We'll mark it up, line by line.
A senior engineer — not a salesperson — reads your current contract and returns a written red-flag report: vague response definitions, missing RCA clauses, escalation gaps. Free, under NDA, within five working days.
Line-by-line markup
Every vague term, undefined clock, and soft promise in your current SLA — flagged with the exact wording to demand instead.
Red-flag report
The clauses that protect the contractor at your expense: acknowledgement-as-response, after-hours exclusions, best-efforts resolution. Named, quoted, explained.
Benchmark against our Facility Infrastructure SLA
See what response times, resolution targets, PM cadence, and RCA commitments look like when they're written to cover you.
30-minute engineer call
Walk the findings with the engineer who would run your contract — not an account manager reading a summary.
Get your SLA marked up
Send your details and attach nothing yet — we reply with a mutual NDA first, then a secure way to share the document. Your contract never leaves your hands unprotected.